Description

Position Summary:

Support Center Associates (SCA) are part of the Field Support Center (FSC) Team. The FSC Team provides administrative support to the local Field Offices and creates solid working relationships with its clients, who are primarily internal employees, but also external clients and skilled trade workers.

SCAs are a centralized team of resources that contribute to the company’s objectives by helping to maximize profitability by executing certain administrative tasks on behalf of the field offices, to allow the field office employees to focus on key priorities such as selling, filling orders, and safety. These tasks may include handling incoming calls, portions of the payroll and invoicing process, client profile management, general customer service, and other initiatives. SCAs are responsible for elevating Tradesmen International’s brand through their interactions with employees and clients. SCAs are expected to leverage available resources to complete assigned responsibilities in required volumes and turn-around times.

SCAs are responsible for following all established processes/procedures, delivering exceptional employee and client experiences, and providing a positive and customer service based approach when working with Tradesmen’s Field Offices.

Requirements

Essential Duties and Responsibilities include the following:

• Employee Support - Develop relationships by assisting employees with questions, profile updates, and issue resolution or directing them to the appropriate resource, while creating a world-class employee experience.

• Client Support – Ensure positive client experience through high quality service and communication. Ensure accurate and complete record keeping of the client profile including necessary documentation, paperwork, and certifications.

• Field Office Support – Create a positive client experience for our offices, ensure consistent communication and follow-up through updates, reporting, and check-ins as needed.

• Problem Solve – Leverage available data and reporting to ensure effort and outcomes are closely aligned, evaluate progress and use appropriate urgency to escalate challenges or barriers, research and present solutions.

• Innovation – Evaluate processes and procedures in order to increase efficiency and automate tasks where possible.

• Other duties as assigned

Skills and Abilities

• Strong communication skills, written and verbal

• Process ownership

• Detail orientation

• Ability to multi-task

• Organization and prioritization skills

• Thrives in fast-paced, high-volume, and variable work environment

• Excels and is passionate about creating exceptional client and employee experiences

• Results oriented

• Persistent, able to push through challenges and adversity

• Capable of learning new processes and systems quickly

• Adaptable and open to a dynamic and evolving work environment

• Good computer skills with experience in standard office programs

• Exceptional work-ethic, personal drive, and self-motivated in order to work with limited in person supervision

• Prior administrative assistant/receptionist and/or call center experience preferred.

• Regular and predictable attendance

Candidate(s) must show proof of COVID-19 vaccination at time of hire.

Company Details

About Tradesmen International, LLC:

• Tradesmen International, LLC, headquartered in Macedonia, Ohio, and owned by affiliates of The Blackstone Group L.P., provides skilled craftsmen staffing services to the commercial, heavy industrial, manufacturing and marine construction industries in North America (mostly United States)

• With more than 170 office locations, Tradesmen International employs a team of over 25,000 office, service and craft professionals

• Tradesmen International is full of success stories where people embrace game-changing challenges and are rewarded with excellent advancement opportunities within a fun and winning culture.

• Tradesmen International is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. Tradesmen International offers a collaborative, innovative, achievement focused culture with unique opportunities for growth in a global company and we evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics

About The Blackstone Group:

• The Blackstone Group is a leading global alternative asset manager and provider of financial advisory services. It is one of the largest independent alternative asset managers in the world. Its alternative asset management businesses include the management of corporate private equity funds, real estate opportunity funds, funds of hedge funds, senior debt funds, proprietary hedge funds and closed-end mutual funds.

Recruiter Name

Lisa Glaus

Location

US-MI-DETROIT

Posted Date 3 weeks ago (7/19/2022 2:17 PM)

Req ID 2022-318118

Category Other

Job Board IN

Location US-MI-DETROIT

Employment Type Regular Full-Time