Tradesmen International, Inc. Call Center Associate in Macedonia, Ohio

Description

The primary responsibility of the Call Center Associate is to provide overall clerical support for field office functions including: payroll, invoicing and collections; and customer support responsibilities.

Specific responsibilities include:

  • Handle weekly field employee payroll through timecard audit and data entry

  • Create and process client invoices and monitor payments

  • Support Tier 1 processes to include (but not limited to) accounting, collections, IT and payroll.

  • Handle requests for information and data

  • Answer incoming calls and assume other receptionist duties when needed

  • Provide verbal and written responses for routine inquiries

  • Prepare and modify documents including correspondence, reports, drafts, and emails

  • Assist in other projects and clerical duties as needed

  • Acts as backup to assigned local offices as needed

  • Contributes to team effort by accomplishing related results as needed

Requirements

Job Requirements:

  • Associates degree preferred

  • 1 year of hands on support experience

  • Proficient in MS Office in Microsoft Word, PowerPoint and Excel

  • Hard working with the ability to work in a fast paced, multiple project environment, with strong attention to detail and accuracy

  • Excellent interpersonal skills, professional, outgoing personality, flexibility and adaptability to change

  • High level of personal drive and initiative

  • Strong verbal and written communication skills

  • Ability to anticipate needs and proactively utilize appropriate resources to resolve issues

  • Ability to multi-task, meet specified deadlines and maintain a flexible, positive attitude.

  • Ability to manage priorities and to make routine decisions independently

  • Ability to analyze, prioritize and problem solve practices to improve efficiency

  • Excellent research and problem solving skills

  • Sets clear priorities and focuses time and energy on them

  • Takes action; reliably delivers on commitments

  • Superior organization skills and dedication to complete projects in a timely manner

  • Must be dependable, self-motivated and goal oriented

  • Team player with a positive attitude and has mentality to work hard/play hard

Company Details

About Tradesmen International, LLC

Tradesmen International is recognized across North America as the construction industry's premier source for high-caliber skilled tradespeople. We have more than 150 office locations and are proud to employ a team of over 10,000 office, service and craft professionals. We are looking for a demonstrated leader who can work collaboratively to support the company’s continued growth. This position is located at the Corporate Headquarters in Macedonia, OH, which is a suburb of Cleveland.

Our company is full of success stories where our people embrace game-changing challenges and are rewarded with excellent advancement opportunities. We have a fun and winning culture.

Tradesmen is rapidly growing and was purchased by Blackstone Private Equity in February 2017.

About The Blackstone Group

The Blackstone Group is a leading global alternative asset manager and provider of financial advisory services. It is one of the largest independent alternative asset managers in the world. Its alternative asset management businesses include the management of corporate private equity funds, real estate opportunity funds, funds of hedge funds, mezzanine funds, senior debt funds, proprietary hedge funds and closed-end mutual funds.

About Benefits

We offer our employees a competitive annual salary and a comprehensive benefits package that includes 401k, Medical, Dental, Short Term Disability and Voluntary Supplemental Life Insurance. We also offer Paid Time Off for vacation and paid holidays.

Recruiter Name

Diana Krizanic

Location

US-OH-Macedonia

Req ID 2018-199832IN

Category Other

Job Board IN

Travel None

Location US-OH-Macedonia

Employment Type Regular Full-Time

Corporate Position Yes