Tradesmen International, Inc. Call Center Associate in Macedonia, Ohio
The primary responsibility of the Call Center Associate is to provide overall clerical support for field office functions including: payroll, invoicing and collections; and customer support responsibilities.
Specific responsibilities include:
Handle weekly field employee payroll through timecard audit and data entry
Create and process client invoices and monitor payments
Support Tier 1 processes to include (but not limited to) accounting, collections, IT and payroll.
Handle requests for information and data
Answer incoming calls and assume other receptionist duties when needed
Provide verbal and written responses for routine inquiries
Prepare and modify documents including correspondence, reports, drafts, and emails
Assist in other projects and clerical duties as needed
Acts as backup to assigned local offices as needed
Contributes to team effort by accomplishing related results as needed
Associates degree preferred
1 year of hands on support experience
Proficient in MS Office in Microsoft Word, PowerPoint and Excel
Hard working with the ability to work in a fast paced, multiple project environment, with strong attention to detail and accuracy
Excellent interpersonal skills, professional, outgoing personality, flexibility and adaptability to change
High level of personal drive and initiative
Strong verbal and written communication skills
Ability to anticipate needs and proactively utilize appropriate resources to resolve issues
Ability to multi-task, meet specified deadlines and maintain a flexible, positive attitude.
Ability to manage priorities and to make routine decisions independently
Ability to analyze, prioritize and problem solve practices to improve efficiency
Excellent research and problem solving skills
Sets clear priorities and focuses time and energy on them
Takes action; reliably delivers on commitments
Superior organization skills and dedication to complete projects in a timely manner
Must be dependable, self-motivated and goal oriented
Team player with a positive attitude and has mentality to work hard/play hard
About Tradesmen International, LLC
Tradesmen International is recognized across North America as the construction industry's premier source for high-caliber skilled tradespeople. We have more than 150 office locations and are proud to employ a team of over 10,000 office, service and craft professionals. We are looking for a demonstrated leader who can work collaboratively to support the company’s continued growth. This position is located at the Corporate Headquarters in Macedonia, OH, which is a suburb of Cleveland.
Our company is full of success stories where our people embrace game-changing challenges and are rewarded with excellent advancement opportunities. We have a fun and winning culture.
Tradesmen is rapidly growing and was purchased by Blackstone Private Equity in February 2017.
About The Blackstone Group
The Blackstone Group is a leading global alternative asset manager and provider of financial advisory services. It is one of the largest independent alternative asset managers in the world. Its alternative asset management businesses include the management of corporate private equity funds, real estate opportunity funds, funds of hedge funds, mezzanine funds, senior debt funds, proprietary hedge funds and closed-end mutual funds.
We offer our employees a competitive annual salary and a comprehensive benefits package that includes 401k, Medical, Dental, Short Term Disability and Voluntary Supplemental Life Insurance. We also offer Paid Time Off for vacation and paid holidays.
Req ID 2018-199832IN
Job Board IN
Employment Type Regular Full-Time
Corporate Position Yes