Tradesmen International, Inc. Support Center Associate in MACEDONIA, Ohio
The Support Center Associate (SCA) role supports local Tradesmen offices by handling certain administrative functions on their behalf. The SCA role is integral to the company’s relationships with both clients and craft professionals, as well as internal employees. You will provide solutions to the offices that you support including handling incoming calls, portions of the payroll and invoicing process, client profile management, general customer service, and other initiatives. In addition, you would be part of a team that embraces game-changing challenges, has fun, and is a part of our winning culture.
Founded in 1992 and owned by Blackstone, Tradesmen International is leading the industry for proven skilled craftsmen and labor consulting services, emphasizing Safety , Productivity , and Craftsmanship. Our industry leading operations and service are a direct result of our dynamic, driven, and team-based culture.
Job Requirements: Prior administrative assistant, receptionist and/or call center experience strongly preferred.
Employee Support – Develop relationships and assist employees with questions, profile and paperwork updates, and by creating a world-class employee experience.
Client Support – Ensure positive client experience through high quality service and communication. Ensure accurate and complete record keeping of the client profile including necessary documentation, paperwork, and certifications.
Field Office Support – Create a positive client experience for our offices, drive communication through updates, reporting, and check-ins on results.
Key Performance Objectives and Job Requirements:
Passion for creating exceptional client and employee experiences.
Meet departmental KPI’s and objectives.
Strong communication skills; both written and verbal.
Exceptional work-ethic, personal drive, and passion for fast-paced, variable work environment.
Good computer skills are necessary, with experience in standard office programs such as Word and Excel.
Some flexibility to work a 9a-6p or 10a-7p shift as needed to support customers in other time zones
Total Rewards Benefits include competitive salary with annual incentive opportunity. Benefits include 401k, vacation and holidays, medical, dental, vision, short term disability and voluntary supplemental life insurance.
Tradesmen International is an EO employer - M/F/Veteran/Disability
Posted Date 3 weeks ago (10/5/2020 8:48 AM)
Req ID 2020-281964
Category Administrative Assistant
Job Board IN
Employment Type Regular Full-Time